Cancellation Policy

Statutory cancellation rights apply to all orders placed by MIASA customers with the exception of goods that are perishable due to their nature (i.e. partly-used or opened products) or out-of-date goods at the time of return.
According to those cancellation rights, customers can cancel orders, without having to specify reasons, within 2 weeks, in writing (i.e. by letter, e-mail) or by returning the goods. The cancellation period begins on the date of receipt of these cancellation rights. Cancellation requirements are met by either a timely return of goods or sending of the cancellation notice.
Please send the cancellation to:

MIASA – a Foodraiser Brand
Marketing & Sales
Behlertstr. 3a /B2
DE-14467 Potsdam
info(at)miasa.de
Telephone: +49 (0) 30 577 047 310
Fax: +49 (0)30 577 047 311

In the case of an effective cancellation, any contributions received by either party must be returned and, where applicable, any benefits received (e.g. interest) are to be surrendered. If a customer is only able to return part or none of the goods and / or services received from MIASA – a Foodraiser Brand or a return in deteriorated condition, the customer is obliged to pay appropriate compensation to MIASA – a Foodraiser Brand. This shall not apply in the event that the deterioration of the surrendered goods is due to the inspection of the goods as would have been possible in a shop. However, the customer may avoid the obligation to provide compensation for any deterioration of the goods caused by the intended use, by not using the goods as their own property and refraining from all actions that may affect their value. Shippable goods must be returned by post. The customer must pay for the return of goods with an order value of up to Euro 40.00 if the goods were supplied as per details on the purchase order. Otherwise, return postage is free for the customer. Goods not fit for transport will be collected from you.